Terms and conditions

General conditions

These general conditions of sale (hereinafter, "General Conditions") apply to all sales of products purchased through the website www.millymacrame.com .

The use of the distance selling service described in these General Conditions is reserved exclusively for consumers, understood as natural persons who act for purposes unrelated to their commercial, entrepreneurial or professional activity, if any. 

The Customer is required to carefully read the General Conditions which have been made available to him on the Site, in order to allow them to be stored and reproduced by the Customer pursuant to art. 12 of Legislative Decree 9 April 2003, n. 70.

The contracts concluded with Milly Macrame di Camilla Dominici through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and by Legislative Decree 9 April 2003, n. 70 (hereinafter, "Ecommerce Decree").

Seller identification

The seller is Milly Macrame by Camilla Dominici - Corso Strada Nuova 13, Pavia (PV) 27100 - milly.macrame@gmail.com .

Product Information

The information relating to the Products is available on the Site.

Price

Product prices are inclusive of all taxes and duties. Delivery costs are indicated in a separate item and are included in the total payable. All prices are expressed in Euros.

Order of Products

The essential characteristics and prices of the Products are shown in the offer relating to each Product.

To purchase the Products, the Customer must place the Product in the appropriate "cart" and, after having read the General Conditions, must select "Check out" and then select the desired payment method and choose the "" option . ***

By sending the order, the Customer acknowledges and declares having read all the information provided during the purchase procedure and fully accepting the General Conditions.

The seller reserves the right to evaluate the acceptance of the orders received. The seller will inform the Customer of any impossibility to accept the orders received within 10 days starting from the day following that on which the Customer sent the order and will refund the sums already paid by the Customer for the payment of the supply.

Terms of payment

The Customer may pay the price of the Products and the relative delivery costs by credit or debit card, and by PayPal.

In the event that, for whatever reason, the debiting of the amounts due by the Customer proves impossible, the sales process is automatically canceled and the sale automatically cancelled.

Confirmation of receipt of the order

At the time of execution of the contract, the Customer receives confirmation of receipt of the purchase order by email, containing a summary of the General Conditions, the essential characteristics of the product ordered, its price, the amount paid, the existence of the right of withdrawal - with an indication of the times and methods for returning the goods - the geographical address for submitting any complaints and information on assistance services and existing commercial guarantees.

Ineffectiveness of the order

No contract should be considered concluded between the seller and the customer if there are reasonable grounds to believe that the customer does not operate on the basis of an effective and genuine interest in purchasing the products ordered, or abuses the right of withdrawal recognized by the article 12 that follows.

In such cases, the order forwarded by the Customer must be considered ineffective. The seller will send the Customer, by e-mail, a communication certifying the failure to conclude the Contract, also taking care of the cancellation of any debit and/or expense charged to the Customer.

Transport and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer. In any case, the Customer has the right to request the delivery of the products to a natural person of his choice, whose residence or domicile is within the Italian territory.

Delivery costs are charged to the Customer and are clearly indicated on the Website and in the order form. All purchases will be delivered by SDA - Poste Italiane from Monday to Friday, excluding holidays and national holidays. The seller is not responsible for unforeseeable delays.

The seller will send the Customer a confirmation e-mail once the Products have been shipped, which will specify the tracking number of the shipment through which it will be possible to view the status of the shipment, after entering it on the Poste Italiane website.

In any case, except in cases of force majeure or unforeseeable circumstances, the Products will be delivered within a maximum period of 30 (thirty) days starting from the day following that on which the Customer has sent the order, unless the seller communicate - within the same term, by e-mail - the impossibility of delivering the goods ordered following the unavailability, even temporary, of the Products. In the event of such communication, the seller will refund the sums already paid by the Customer for the payment of the products.

In the event that, following the seller's communication of a delay in the delivery date, the Customer wishes to cancel the Order, any amount already paid by the same will be refunded as soon as possible, and in any case no later than 30 (thirty) days from the day following that on which the Customer sent the order.

Right of withdrawal

The Customer has the right to withdraw from the contract, without specifying the reason, by returning the Products purchased through the Site within 14 (fourteen) working days starting from the date of receipt of the Products.

To exercise the right of withdrawal, the Customer must send a communication to the following address: milly.macrame@gmail.com containing:

the manifestation of willingness to exercise the right of withdrawal;

the indication of the Products for which the Customer wishes to exercise the right of withdrawal;

the progressive order number issued at the time of purchase;

This communication can be sent, always within the aforementioned term of 14 (fourteen) days.

In case of exercise of the right of withdrawal, the seller will refund the full price of the Products provided that they are returned by the Customer in normal condition (not damaged or worn and in the original packaging) and only if the above return instructions will be properly respected. The seller reserves the right to refuse the return of those Products that do not comply with these requirements. Refunds will be made with the same payment method used for the purchase.

The delivery costs for returning the Products are charged to the Customer; any costs incurred by the Customer for the return will not be refunded.

The seller undertakes to promptly reimburse the Customer no later than 30 days from the date of return of the Products. 

The seller will not be liable for reimbursement or compensation relating to Products sent back but which were never received by the seller due to loss, theft or damage which are not attributable to the seller.

If the Customer wishes to modify or cancel the order presented, he must promptly send an e-mail to the address milly.macrame@gmail.com . Once the Product has been shipped, the order cannot be canceled or modified until the shipped goods have been returned to the seller. In this case, reference is made to the rules on returns described above.

Conformity defects 

In case of lack of conformity of Products sold by Milly Macrame, the Customer must immediately contact the seller at the email address milly.macrame@gmail.com .

The Customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to an adequate reduction of the price or the termination of the contract. The Customer forfeits these rights if he does not report the lack of conformity to the seller within two months from the date on which he discovered the defect. The action aimed at asserting the defects not fraudulently concealed by the seller is prescribed, in any case, within the term of twenty-four months from the delivery of the goods.

Errors

The information relating to the Products provided on the Site is constantly updated.

However, it is not possible to guarantee the complete absence of errors.

The seller reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice.

Applicable law and jurisdiction

These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law.

For disputes arising from the interpretation, validity and/or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer, if located in the Italian territory.

Contacts

For further information, please write to the following e-mail address: milly.macrame@gmail.com , or to the following address:

Milly Macrame - Corso Strada Nuova 13 - Pavia (PV) 27100 - ITALY 

 PI - Chamber of Commerce