Shipping and Returns

Shipping to Italy costs €7.

Usually the order preparation time is 2-3 working days, but in some cases it may take up to 10 working days for the jewelery purchased to be prepared.

Once shipped, the package usually takes 24/48h for delivery. Milly Macrame is not responsible for any delays in shipping, but I am at your complete disposal should there be any problems. To contact me you can write an email to milly.macrame@gmail.com indicating the number of your order.

It is possible to return the purchased products and receive a refund by submitting a request within 14 days of receipt by email to milly.macrame@gmail.com, attaching photos of the products to be returned. The products must not have been used and show signs of wear, and must be returned in their original packaging. The shipping costs for returning the products are charged to the customer. Once received and inspected, your refund will be processed within 14 days. For commissioned orders, since they are personalized jewels, the right of return does not apply.

For international shipping (outside Italy):

Your order will be shipped with fast, safe and tracked shipment method (either with UPS or DHL). You will receive an email with the tracking number once the package is shipped. Usually it takes a few days to receive the package.

Please note: your order may be subject to duties or import taxes depending on your country's regulations. Milly Macrame is not responsible and have no control over this process. Also Milly Macrame is not responsible for any delays in delivery and or lost packages. Please keep track of your order and contact me (milly.macrame@gmail.com) if any problem arise.